FAQ

Frequently Asked Questions

When can I expect my order?

We process all orders within 1–2 business days.

The average delivery time is:

The Netherlands: 4–7 business days
Belgium: 4–7 business days
Germany: 4–7 business days
United Kingdom: 4–7 business days

Once your order has been shipped, you will automatically receive a Track & Trace link by email.

Please note: delivery times are indicative and may vary in exceptional cases.

The expected delivery time has passed. Where is my order?

In most cases, orders are delivered within the indicated delivery time. However, delays may sometimes occur due to:

high demand at delivery services
logistical delays
weather conditions
carrier delays

We kindly advise you to wait 3 additional business days.

Has your order still not been delivered after that?
Then please contact us at:
info@synr.nl
We will be happy to assist you.

How much are the shipping costs?

Within the Netherlands, Belgium, Germany, and the United Kingdom, you always benefit from the following at Synr:

Free shipping – with no minimum order value.

I am missing some products from my order. How is that possible?

It is possible that an order is shipped in multiple parcels, for example due to:

weight or size restrictions
shipping from different warehouses

The remaining products are usually delivered within 1–3 business days.
Do not worry: your order is on its way.

What should I do if I receive a damaged product?

Unfortunately, it may happen that a product is damaged during transport.

In this case, please contact us within 48 hours via:
info@synr.nl

Please include:

photos of the damaged product
photos of the packaging
your order number

Please do not return the product before contacting us.
We will work with you to find a suitable solution.

Can I return or exchange a product?

Yes, returns are possible according to our return policy.

Conditions:

the product is unused
the product is in its original condition
the product is in its original packaging

The return shipping costs are the responsibility of the customer.

To register a return, you can contact us via:
info@synr.nl

More information can be found in our Return & Refund Policy.

How can I pay for my order?

At Synr, you can pay safely and easily through a secure payment environment.

We accept:

Bancontact
Visa
Mastercard
American Express
Apple Pay
Google Pay

All payments are processed through certified payment providers.

Contact & Customer Service

You can reach us via:

Email: info@synr.nl
Contact form: via our website

Customer Service Opening Hours

Monday to Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00

We aim to respond to all messages within 24 hours.