Privacy policy

Privacy Policy

Synr operates this webshop and website, including all associated information, content, features, tools, products, and services (the “Services”). Our webshop is hosted by Shopify Inc., which enables us to provide the Services to you.

This privacy policy describes how we collect, use, and share your personal data when you visit our website, place an order, use our Services, or communicate with us.

By using our Services, you indicate that you have read and understood this privacy policy.

Personal Data We Collect

By personal data, we mean information that can directly or indirectly identify you. This may include, among other things:

Contact Details

  • Name
  • Address
  • Delivery address
  • Email address
  • Phone number

Payment and Order Details

  • Payment method
  • Transaction details
  • Billing details

(Synr does not store full payment card details. Payments are processed through secure and certified payment providers.)

Account Details (if applicable)

  • Login details
  • Preferences

Order Information

  • Purchased, viewed, or returned products

Communication Data

  • Messages you send to us

Technical Data

  • IP address
  • Device and browser details
  • Cookies and analytical data

How We Collect Your Data

We collect personal data when:

  • you place an order
  • you visit our website
  • you create an account
  • you contact us
  • payment providers and logistics partners process data
  • we use cookies and similar technologies

How We Use Your Data

We use personal data only for legitimate purposes, including:

1. Fulfilling orders

  • processing and delivering orders
  • processing payments
  • handling returns and service requests
  • sending order confirmations and shipping updates

2. Improving our website and service

  • optimizing the user experience
  • analyzing and improving our website

3. Marketing (only with consent)

  • email newsletters
  • offers and product updates

You can unsubscribe at any time.

4. Fraud prevention and security

  • detecting and preventing abuse

5. Legal obligations

  • administration and bookkeeping
  • tax legislation
  • other legal obligations

Sharing Personal Data

We only share your personal data with trusted third parties that are necessary for our services, such as:

  • Shopify (webshop platform)
  • payment providers
  • shipping and logistics partners
  • IT and hosting service providers
  • marketing and analytics tools (where permitted)

These parties process personal data in accordance with strict privacy and security requirements.

We never sell your data to third parties.

Relationship with Shopify

Our webshop is hosted by Shopify Inc.
Shopify processes personal data in order to operate the webshop.

More information about Shopify’s privacy policy can be found at:
https://www.shopify.com/legal/privacy

Cookies

We use cookies for:

  • shopping cart functionality
  • ease of use
  • statistical and analytical purposes

You can manage or disable cookies through your browser settings.

Retention Periods

We do not retain personal data longer than necessary for:

  • legal retention obligations
  • order and invoice administration
  • service and warranty purposes

Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

No system is completely secure. We therefore advise you to handle your account and login details with care.

Minors

Our webshop is not intended for persons under the age of 16.
We do not knowingly collect personal data from minors.

Your Rights

Depending on applicable legislation, you have the right to:

  • access your personal data
  • correct inaccurate data
  • delete data
  • restrict processing
  • object to processing
  • data portability

You can exercise these rights by contacting us at:
info@synr.nl

We may ask you to verify your identity.

International Transfers

Shopify and some service providers may be located outside the European Union. In such cases, we ensure that appropriate safeguards are applied in accordance with applicable legislation.

Changes to This Privacy Policy

This privacy policy may be amended from time to time.
The most current version is always available on this page.

Contact

Do you have questions about this privacy policy or about your personal data? Please contact us.

Synr
Gentiaan 8
7443 GW Nijverdal
The Netherlands

Email: info@synr.nl
Phone: +31 6 2854 4480

For privacy matters, Synr is the data controller.